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Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (Jossey Bass Business & Management Series)

by Barbara A. Gutek

ISBN 13: 9780787901011

Format: Hardcover (336 pages)
Publisher: Jossey-Bass
Published: 07 Jul 1995

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Demographic Differences in Organizations: Current Research and Future Directions

by Anne S. Tsui, Barbara A. Gutek

ISBN 13: 9780739100561

Format: Hardcover (224 pages)
Publisher: Lexington Books
Published: 01 Jul 1999

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